Policies

Waitlists: Many of the museum’s classes fill up quickly! If a class is fully enrolled, our registration system will direct you to the waitlist for your preferred class. Should a space become available, we will contact you by email with registration details and a payment deadline. If we do not receive payment by the specified deadline, your space will be offered to the next student on the waitlist.

If a spot becomes available in a class scheduled to begin in seven days or less, we will email all waitlisted students and the available space will then be offered on a first come, first served basis.

Late Registrations: The museum does not recommend registering late for classes as it can be challenging for the student and the other classmates. If you would like to register for a class after it has started, please contact us at education@mocaarlington.org. The class instructor must give special permission for late registrations.

Summer Camps Withdrawal Policy: The museum’s camps fill up quickly and often have waitlists. We ask that students submit withdrawal requests as soon as they know they are not able to join camp. Students who submit withdrawal requests at least 15 business days prior to the start date of the camp will receive a 50% refund (not including service fees). Students who submit withdrawal requests less than 5 business days prior to the start date of the camp will receive a 25% refund (not including service fees). No refunds will be issued after the start date of a camp. MoCA Arlington does not offer prorated fees for students unable to attend all camp sessions.

Summer Camps Registration Policy: Registration will close one week prior to the start of camp, the Monday before at 3pm.

Class Withdrawals: Students must submit refund requests 15 or more business days before the start date of a class to be issued a full refund, minus a $25 processing fee (per class). Students who submit refund requests less than 15 business days before the start date of a class will receive a 50% refund, minus a $25 processing fee (per class). No refunds will be issued after the start date of a class. MoCA Arlington does not offer prorated fees for students unable to attend all class sessions.

Transfers: Students must submit transfer requests at least 15 days prior to the start of the initial class. Transfers can only be made pending workshop or class availability.

Please make all withdrawal and transfer requests as soon as possible so your space can be offered to the next interested student. Email education@mocaarlington.org for more information.

Class Cancellations: Classes with insufficient enrollment may be canceled. In the event of a cancellation, the museum will make every effort to notify students seven days before the scheduled start date. If a class is cancelled before its start date, a 100% refund will be issued. For classes canceled after the first meeting, a prorated refund will be issued.

Severe Weather: MoCA Arlington follows Arlington Public School’s weather emergency guidelines to determine whether classes and public activities are canceled. If classes are cancelled due to severe weather, we will notify you by email in addition to posting closings and cancellations on our website and Facebook page. We will make every effort to offer make-up sessions if classes are cancelled due to severe weather.

Late Pick-up: In an effort to respect our staff’s time, we ask that you pick up your child(ren) promptly at the designated end time of class (or after-care in the case of summer camps). If you know you will be late, please let us know at your earliest convenience so we can plan accordingly.

We understand traffic can be difficult. MoCA Arlington’s pick-up policy is:

Students picked up 15 minutes after the end time of class will pay a $20 late pick-up fee. We will send an invoice to the registered email address on file for late fees to be paid online. Fees must be paid within 14 days of the late pick-up.

Supply Fees: Supply fees are included in the cost of all children and teen classes and most of our one-time workshops for adults. Our class registration system will alert you as to whether supplies are included in the cost of your class. If you are responsible for purchasing your own art supplies, we will email you one week prior to your class start date with your supply list. Please come to your first class prepared with your unopened supplies. Their use will be discussed in greater detail during the first class.

Medical Information: When registering in ASAP, the system will ask you for any medical or allergy information about your child. Please complete this information thoroughly. If you have any additional health or behavioral information that may affect your child’s participation in classes, please contact our Education team at (703) 248-6800. Please note that while some staff members do have CPR training, we do NOT have a registered nurse onsite.

MoCA Arlington’s classes are staffed by experienced art instructors, assisted by volunteer classroom assistants, and managed by the museum’s full-time staff. The museum does not have the resources to provide specialized, one-on-one care for individual students in group classes.

COVID Protocol: Students participating in in-person classes and camps must be fully vaccinated and provide proof of vaccination. Individuals ages 18+ are considered fully vaccinated 14 days after they’ve received a booster in addition to the two initial doses of vaccine (if it has been more than six months since they received their second dose of Pfizer or Moderna vaccine). Individuals between the ages of 5-17 will not be required to provide proof of a booster dose, however, will need to provide proof of the two initial doses. Students ages of 5-17 must be 14 days out from completing their second dose.

Students, staff, and instructors are required to wear masks over their nose and mouth during class. Thank you for helping us keep our community safe!

Students who are experiencing COVID-like symptoms, including cough, fever, sore throat, and congestion, should stay home. To return to class, students must present with the following:

OR

  • Provider clearance and alternate diagnosis

OR

  • Isolation for 5 days. The student may return on days 6-10 when the following criteria are met:
    • Fever free for 24 hours (without the use of fever-reducing medication)
    • Symptoms are improving
    • Student wears a well-fitting mask for 5 additional days (day 6 through day 10) after the end of the 5-day isolation period, in accordance with Centers for Disease Control and Prevention (CDC) guidance
    • If students are unable to wear a mask when around others, they are to continue to isolate for a full 10 days at home.

Please submit negative test or additional documents to education@mocaarlington.org.

Classroom Conduct: We aim to create a safe and fun environment for all our students. If a student is displaying disruptive behavior and their actions are becoming a hindrance to the progress of the class, the student will be asked to correct their behavior. If the behavior continues, the student’s parents/guardian will receive a call to discuss the matter. If the behavior still continues, the museum reserves the right to ask the student not to return. In this event, no refund will be offered.

Please contact us at education@mocaarlington.org for additional assistance.

Last updated September 26, 2022.

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